Service & repair

• Routine Periodic Maintenance
  Keeping a truck in first class condition makes obvious sense. Not only does it help ensure you meet the requirements of the Health and Safety at Work Act, but it reduces downtime...so your truck is more productive...more profitable.
  
  Regular servicing of trucks is beneficial as we can often identify potential problems before they develop into something more serious and possibly more costly.
  
  
• Customer Service Support
  All forms of equipment need to be maintained on a regular basis for them to operate safely and effectively. It is therefore paramount that your supplier can deliver the level of service support you require.
  
  At M&M Group we pride ourselves on the excellent service support we provide to our existing customers.
  
  
• Customer Service Control Team
  We operate a response system second to none with fully qualified engineers taking all calls and distributing the work. By structuring ourselves in this way all calls are instantly prioritised and reacted upon immediately by experienced professionals.
  
  
• Customer Service Engineers
  We have a team of loyal, widely experienced mobile service engineers who operate from well-equipped vehicles based throughout the country. With them being locally based they can respond rapidly to an emergency.
  
  They have all been trained on the Electricar range and associated products and at our main depot there are two fully equipped emergency vehicles supporting our mobile engineers when required.
  
  
• Response Time/First Time Fix
  In the case of an emergency we guarantee to be on site with 2 hours. Our typical response within your area is within one hour. This is unrivalled within the industry.
  
  Arriving on site promptly is important but getting it fixed there and then is paramount. Our experienced Customer Service Control Team will assess your requirement when you place your call and pre-empt your engineer with the parts they may require. It would be untruthful to say that our vehicles stock every part that could ever be required, however we have systems in place to ensure the correct parts can be delivered to your site as fast as possible.